FREQUENTLY ASKED QUESTIONS

WHAT SIZE ARE THE ROSES?

Our premium long stem roses range from 40cm-60cm in length and are arranged by hand in our Signature Roses Enchanted Box, ensuring the recipient is gifted with a truly enchanted experience. 

 

WHAT'S YOUR QUALITY GUARANTEE?

We believe the beauty of our roses should last as long as possible. With proper care, our roses will last for a minimum of five days. If you have any concerns or enquiries upon receiving your delivery, please contact us immediately. 

 

WHAT MAKES ROSES ENCHANTED DIFFERENT?

At Roses Enchanted, we believe in the magic of giving and receiving an arrangement of roses, which is why we exclusively handle roses. We ensure the experience of the recipient is one of surprise and delight, and take great care in providing an enchanted unboxing experience through our unique Signature Boxes and custom designed shipping box.

 

DELIVERY / SHIPPING SERVICE OPTION

We ship exclusively using an express shipping service, including same-day delivery across Sydney if you order before 2pm. For other states, your roses are shipped out the day before your delivery date.

For more information please refer to the shipping information page.

 

DO YOU HAVE A RETURNS POLICY?

At Roses Enchanted, we take all measures to ensure an enchanted experience and do not accept returns on any of our packages. 

We are committed to providing exceptional customer service and quality products. 

If you are missing your package or if it arrives damaged for any reason please contact us immediately so we can rectify the issue for you. 

We endeavour to ensure all products listed on our website are currently in stock unless otherwise stated. In the event that an ordered item is not available, or we are unable to fulfill your order we will notify you within 3 business hours to arrange an agreeable alternative item, a back order, or a full refund.

 

SPECIAL REQUESTS

For any special requests please feel free to contact us.